Booking Terms & Conditions
When booking with Quadmania Ltd, all bookings must provide a deposit of 25% of the activity price or full payment. Balance payments are payable 28 days prior to the event date. If the booking is within 28 days of the activity date, full payment is payable to secure the booking. For groups requiring provisional bookings for a selected date, we can normally keep dates available for a reasonable time to allow groups to organize their activity selection and number of participants.
Monday - Sunday 9am - 5pm for telephone enquiries. Email and social media responses can be made possible outwith those times. Activity session dates and times to be made by arrangement at time of booking or enquiry.
Minimuim group size
Quadmania will take as little as 2 people as a minimuim group on any session of activities apart from Sunday and Monday's there is a minimuim group sizing of 5 people required to make a booking unless there is another small party interested to book to make up the minimuim group number of 5 people.
The time stated for your activity is your start time, in order to start at your booking time given to you, prompt arrival of 20 – 30 minutes prior to the start time is necessary. All activities normally require reasonable time for outfitting of clothing/protective equipment and signing into your activity. Quad Biking requires a properly completed disclaimer form prior to the activity commencing. The booking will normally be treated as a cancellation in the event of late arrival with the loss of all monies and you can be turned away particularly if there is a busy schedule to meet. Please take arrival times seriously allowing for any possible delays on route.
Your booking normally restricts volume from others from booking at a time on a specific date and is therefore subject to a recognized cancellation policy for activity bookings. This is met with distance selling regulations (regulation 6) issued by the Office of Fair Trading. This means when the booking is made, your right to cancel without charges ends.
- More than 14 days prior to the event: Full refund less deposit
- Less than 14 days prior to the event: No refund (full payment payable)
Our acceptance date of cancelation is when your written cancelation is acknowledged in writing by us. Email firstname.lastname@example.org or post to the address above. Any reduction in numbers must also be put in writing and acknowledged in writing by us to be considered valid. Any changes in participant’s numbers are subject to the same cancellation charges as stated above. Verbal changes with cancelations are not accepted in any circumstances.
Gift Vouchers Redemption
To redeem Quadmania Gift Vouchers, telephone or email Quadmania quoting your preferred date and voucher number on 01369 810289 email@example.com The minimum group size for activities at Quadmania is two people, if one person is requesting to book an activity date at Quadmania, it will be necessary to join into another group which is already booked on a date that is suitable. Cancelling a booking made from a voucher must be done at least 14 days prior to the activity date otherwise the voucher becomes invalid. Vouchers are valid for 12 months from time of purchase; an extension can be applied for any voucher and will be charged at £20/month to a maximum of 3 months. No refunds are available for any vouchers purchased.
Bad Weather/Other unavoidable Circumstances
In the rare event that we have to cancel you’re booking due to exceptionally bad weather or other unavoidable circumstances we will allow full refund from monies paid to Quadmania for the activity cancelled. We will also offer to reschedule to another date within 3 months or offer an alternative activity. If you have booked more than one activity we will not provide any refund for the activity that has not been cancelled but will offer to reschedule to another date within 3 months. There are no refunds offered to gift voucher held experiences, we will offer a rescheduled date that is mutually suitable with the voucher holder and us. We will always make every attempt to contact the voucher holder prior to the activity day if we have to cancel.
Quadmania provide protective and additional clothing which is inclusive of all activities. Available are – helmets, waterproof jackets and trousers, fleece jackets, eye protection, gloves and suitable footwear. Visitors are welcome to bring along additional clothing of their own, suitability will be judged by instructors. Visitors are encouraged to wear long sleeved shirts and trousers. All clothing that has been issued must be given back to Quadmania at the end of the activity otherwise we have the right to charge for replacement accordingly.
Under 18 years of age
All persons under 18 years of age must be accompanied by a responsible adult and must be supervised throughout the activity. Lower age limits for all activities are clearly printed on the activity information on our website and our brochures.
On arrival for quad treks, all guests are requested to complete an indemnity form; one person from your group must provide a credit card which details are obtained by Quadmania to secure against financial loss from damage to quad bikes or property relating to all members of that party.
No Experience Required
No previous experience is required for any activities listed. All activities can be adjusted to suit each person’s ability. ATV Quad Bikes are all automatic gearing, therefore user friendly. No driving license is required.
Discounts are available for groups of over 7 persons and for families of 4 or more. For details: /activities/quad-treks If a booking is made with a group discounted rate and the participants fall below the discounted criteria, the group pricing does not apply. If a booking is made with below the required numbers for a discount, a discounted status cannot be acquired for by adding extra participants.
Personal Health and Safety
All safety equipment and protective clothing is provided for all activities. All activities are led by qualified, experienced instructors and Quadmania provide a full risk assessment for all activities. While all of our activities are as safe as they can be given their inherent physical dangers, it MUST be understood that all safety instructions, directions, warnings and all other instructions must be followed at all times during your time at Quadmania. You must listen carefully to all safety instructions and ensure you are wearing any safety equipment or clothing properly. In any doubt you must seek further guidance from the instructor immediately. You must not attempt to go beyond your capabilities or engage in risky or daring behavior other than what is involved in the activity itself. You will be asked to sign a disclaimer with some activities. If you are in any doubt about your suitability to participate, you must seek guidance from your GP prior to making any booking.
Exclusion from Quadmania
Quadmania reserves the right to refuse any participant to the booked activity if in an instructors opinion the participants are under the permitted age, are unfit to take part in the activity because of physical or mental impairment, be under the influence of alcohol or drugs, have arrived too late to take part in the pre-activity briefing, considered a danger to themselves or displaying aggressive or abusive behavior (verbal or physical). If any of these occurrences apply, the booking will have been deemed to have been cancelled and cancellation charges will apply. There are no exceptions.